At Printware, we are here for our customers 24/7. Whether you're having a technical hiccup or just want to utilize some down-time to do a little spring cleaning on your iJetColor machine, we have technical support for you!
Here are the variety of ways we support you remotely:
LIVE Support
Having a technical problem? Call our support team at 800 456-1400 ext 2 from 7:30-4:30 CST. If you have a Support Contract with us, we have 24/7 remote support available through the iJetColor technical team who are available by phone or e-mail. Our technicians utilize various tools to get you up-and-running like texting, facetime, and even zoom!
online Support
If your print shop is a little quieter these days due to COVID-19, now is a great time to become an expert operator! You can learn how to troubleshoot and maintain the machine yourself with our online support tools*:
Check out this quick video from our Training Support Manager, Brad Utpadel, about some of the support tools available in the iJetColorWizard:
We find this is the best way to fulfill our mission of delighting customers with profitable print solutions like no one else in the world--whether it's through a quick phone call or thorough online resources!
*iJetColor online training tools are available to customers with a support contract. Learn more here.